Refund & Return Policy

Welcome to Svarnaa Jewels.

Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Returns
We accept return requests within 7 days of delivery.

To be eligible for a return:
• The product must be unused and in its original condition  
• The product must be returned with original packaging  
• Proof of purchase may be required  

Non-Returnable Items
For hygiene and quality reasons, certain jewellery items, sale products, customised products, and gift items may not be eligible for return.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with order details and clear images.

Refund Process
Once the returned item is received and inspected, eligible refunds will be processed.

Refund Timeline
Approved refunds are generally processed within 5–7 business days to the original payment method.

Exchange Policy
Currently, exchanges may be offered only for damaged or incorrect products (subject to availability).

Order Cancellation
Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

Shipping Charges
Original shipping charges (if applicable) are non-refundable unless the issue was caused by us.

Policy Updates
Svarnaa Jewels reserves the right to update this policy at any time.

Contact Us
For return or refund-related support, contact us at:

Email: support@yourstore.com